Building a sense of urgency and clearly communicating that message is a key skill for any leader in any organization that could present a significant challenge, particularly if the business is profitable and the orders keep rolling in. “Take a look at our revenue reports and you’ll see we’re doing just fine. We have work to do. We don’t have time to improve.” This is a response that we have also heard a time or two. I’m a big advocate of learning from mistakes of the past, so